Work Experience

Work Experience

My professional journey has been shaped by a commitment to growth, innovation, and a focus on impactful outcomes.

February 2026 – Present

Team Lead Jumpstart - Copilot and Agents at work

Witivio - AI Solutions for Microsoft Teams

Witivio - AI Solutions for Microsoft Teams
  • Lead, structure, and accelerate Microsoft Copilot Jumpstart engagements from initial scoping through production deployment, ensuring quality delivery and client adoption.
  • Drive the adoption of Copilot Chat, Copilot 365, and custom AI Agents for European enterprise clients within the exclusive Microsoft Jumpstart Ready partner program.
  • Define usage strategies, acculturation plans, and governance frameworks for organizations adopting Microsoft Copilot at scale.
  • Manage Proof of Execution (POE) validation processes, ensuring all engagements demonstrate measurable business value.
  • Coordinate with Microsoft and internal teams to maintain Jumpstart Ready tier certification through regular audits and demonstrated expertise.
  • Upskill colleagues across the team.
    • June 2026 – Present

    Microsoft Most Valuable Professional (MVP)

    Microsoft MVP Program

    Microsoft MVP Program
  • Recognized by Microsoft as a Most Valuable Professional (MVP) in M365 Copilot and Copilot Studio for exceptional community leadership and technical expertise.
  • Publish technical content including blog posts, demos, and tutorials covering advanced Copilot Studio architectures, MCP server integration, and enterprise AI agent design patterns.
  • Speak at and participate in community events, webinars, and Microsoft-organized gatherings focused on Copilot Studio and enterprise AI adoption.
  • Provide direct product feedback to Microsoft engineering and product teams via exclusive MVP advisory channels, contributing to roadmap direction for Copilot Studio and M365 Copilot.
  • Access pre-release features and product roadmaps to better guide enterprise clients and the community through Copilot and AI adoption.
    • April 2025 – February 2026

    AI Consultant

    Witivio - AI Solutions for Microsoft Teams

    Witivio - AI Solutions for Microsoft Teams
  • Engaged as a full-time consultant specializing in the implementation and development of solutions involving AI Agents and the Microsoft Power Platform.
  • Design and architect custom solutions leveraging AI capabilities and the Power Platform suite (Power Apps, Power Automate, Power BI) to address specific client challenges.
  • Manage client relationships and communication throughout the project lifecycle, ensuring alignment with objectives and successful delivery.
  • Collaborate with clients and internal teams to gather requirements, define project scope, and deliver tailored digital transformation solutions.
  • Provide technical expertise and support during the deployment and post-implementation phases.
  • Continuously research and evaluate emerging trends in AI and Microsoft technologies to enhance service offerings and client outcomes.
    • April 2023 – Avril 2025

    Product Owner ChatBot & Testing Lead

    Assura, Lausanne

    Assura, Lausanne
  • Defined product vision and roadmap for Assura Chatbot, using user research and competitive analysis to identify AI-driven enhancements, resulting in a 25% increase in customer satisfaction.
  • Managed end-to-end lifecycle of Chatbot (ideation, design, AI model selection, training, testing), achieving 3x improved first query resolution and 81-96% accuracy.
  • Led backlog refinement and sprint planning (DevOps, Agile), collaborating with UX designers and stakeholders, driving a 43% sales uplift.
  • Monitored performance metrics, identifying optimization opportunities and increasing user interaction 2x.
  • Contributed to Assura achieving #1 App, #1 Online Subscription User Flow, and 3rd Best Online Services in the Swiss insurance market.
    • June 2021 – April 2023

    Digital Insurance Advisor

    Assura, Lausanne

    Assura, Lausanne
  • Provided customer support (phone, LiveChat - French, English, German) using GenAI for improving LiveChat messages, reducing response times by 10%.
  • Developed and maintained LiveChat message templates, improving customer interaction quality and increasing NPS by 5%.
  • Used customer feedback and data analysis with a local hosted AI model to improve weaknesses. Conducted UAT and provided post-launch support.
  • Developed user support guides and maintained the knowledge base.
    • 2017 – 2025

    Military Service - Telecommunications Specialist

    Swiss Armed Forces - Groupe d'artillerie 1 (Logistics Battery)

    Swiss Armed Forces - Groupe d'artillerie 1 (Logistics Battery)
  • Member of the Logistical Battery (bttr art log) within the 1000+ member Group, part of the Mechanized Brigade 1.
  • Specialized in tactical telecommunications, ensuring mission-critical network connectivity and resilient field comms.
  • Participated in the 2026 Franco-Swiss joint military training sequences to enhance interoperability and benchmark communication doctrines between both armies.
  • Active reserve status since late 2025.
    • August 2020 – May 2021

    Internship – Executive assistant

    Campus One SARL

    Campus One SARL
  • Provided administrative, IT, and technical support for daily operations, managing customer relations in a multicultural environment.
  • Contributed to brand portfolio and trademarks.